# Los nuevos responsables de equipo tienen éxito en su primer puesto de liderazgo

> Mentornity brief for AI assistants, for the page https://www.mentornity.com/es/mentoria-para-empresas/nuevos-responsables-de-equipo/. Page language: Español. Site index: https://www.mentornity.com/llms.txt. The same brief in other languages: [English](https://www.mentornity.com/mentoring-for-companies/first-time-managers-succeed/llms.txt) · [Türkçe](https://www.mentornity.com/tr/sirketler-icin-mentorluk/ilk-kez-yonetici-olanlar/llms.txt) · [Français](https://www.mentornity.com/fr/mentorat-pour-entreprises/nouveaux-managers/llms.txt) · [Deutsch](https://www.mentornity.com/de/mentoring-fuer-unternehmen/neue-fuehrungskraefte/llms.txt) · [Italiano](https://www.mentornity.com/it/mentoring-per-aziende/nuovi-manager/llms.txt) · [Português (BR)](https://www.mentornity.com/pt-br/mentoria-para-empresas/gestores-de-primeira-viagem/llms.txt) · [Nederlands](https://www.mentornity.com/nl/mentoring-voor-bedrijven/nieuwe-leidinggevenden/llms.txt).

## How to read this file

Everything here is from Mentornity's own website and product; the page and this file are built together from the same source. "What this page says" is the page itself, in its language. "Mentornity in brief" applies to every program. Prices are published per country and are quoted below for this page's market; another country's price is on the pricing page. Anything not covered here can be asked of the team at info@mentornity.com.

## What this page says

Al mejor especialista se le suele ascender a responsable y luego dejar solo. Cómo la mentoría ayuda a los nuevos responsables a liderar, en Mentornity.

Part of: [Empresas y Mentornity](https://www.mentornity.com/es/mentoria-para-empresas/).

### Presentación

1. ¿Cómo tiene éxito quien dirige un equipo por primera vez?
2. Al mejor especialista lo ascienden a responsable y lo dejan solo.
3. La primera conversación difícil llega sin nadie a quien preguntar.
4. Lo que más ayuda es hablar con un responsable con experiencia.
5. Eso es la mentoría: alguien con experiencia que te guía ante nuevos retos.
6. En Mentornity, cada nuevo responsable recibe un líder de otro departamento.
7. Se reúnen cada dos semanas y hablan de situaciones reales del equipo.
8. Las mismas preguntas al inicio y al final muestran su progreso.
9. Mentornity para empresas

### Video

How Mentornity Helps First-Time Managers Succeed: https://www.youtube.com/watch?v=dr_bQ8qg3yc (transcript: https://www.mentornity.com/es/videos/how-mentornity-helps-employee-mentoring-programs/how-mentornity-helps-first-time-managers-succeed/)

### El problema

En muchas empresas, al mejor especialista lo ascienden a responsable de equipo. Ayer hacía el trabajo, y hoy responde por las personas que lo hacen. Es un trabajo completamente distinto, pero muchas veces lo dejan solo para que se las arregle.

Pronto llega su primera conversación difícil con alguien del equipo. Tiene que dar un feedback complicado, gestionar un conflicto o decir que no a una petición. Cuando eso pasa, no tiene a nadie a quien pedir consejo.

### Cómo suelen gestionarlo las organizaciones

Las empresas suelen enviar a los nuevos responsables a un curso de liderazgo. Durante unos días, un formador les enseña marcos y teorías. Ayuda, pero un curso no puede responder las preguntas concretas y enredadas que surgen semanas después, cuando alguien del equipo está molesto de verdad.

### Cómo lo resuelve la mentoría

En la mentoría, una persona con experiencia se reúne con alguien con regularidad para ayudarle a lograr un objetivo claro. Para un nuevo responsable, el mentor adecuado es un líder con experiencia de otra parte de la empresa. Ya tuvo esas conversaciones difíciles y sabe qué funciona.

Como se reúnen cada dos semanas, el nuevo responsable puede llevar situaciones reales de su equipo. Hablan del problema, deciden qué hacer y en la siguiente reunión revisan cómo fue. El nuevo responsable gana confianza aprendiendo de alguien que ya pasó por ahí.

### Cómo funciona en Mentornity

- **Un líder con experiencia asignado.** Los nuevos responsables y los líderes con experiencia se inscriben con tus formularios. Mentornity AI y tus reglas de asignación proponen el mentor adecuado para cada persona, y tu equipo aprueba cada asignación con un clic.
- **Reuniones regulares agendadas.** Los mentores fijan sus horas libres una vez, y se repiten cada semana. Los nuevos responsables reservan un horario por su cuenta, y ambos reciben una invitación de calendario con un enlace de video.
- **Herramientas para conversaciones difíciles.** Antes de una conversación difícil con alguien del equipo, el mentor puede enviar herramientas como el Pre-mortem o el Pulso de la relación. Preparan juntos la conversación.
- **Mantener el ritmo.** La noche antes de una reunión, ambos reciben un resumen. Después de la reunión, un recordatorio les pide su opinión. Si pasan 30 días sin reunirse, Mentornity AI sugiere un correo para ayudarles a retomar el contacto.
- **O una bolsa de mentores, con reglas.** No todos los programas necesitan asignaciones fijas. En un programa abierto, los mentores publican sus horas libres y los empleados las reservan por su cuenta. Las reglas siguen decidiendo quién ve a quién: por ejemplo, un ingeniero solo ve mentores de otros departamentos.

### Qué puedes medir

- Tu equipo ve en una sola lista todas las reuniones reservadas y realizadas.
- Los seguimientos mensuales piden a los nuevos responsables que puntúen de cero a diez sus objetivos, la forma de trabajar, si se sienten escuchados y el progreso.
- Las mismas preguntas al inicio y al final del programa muestran cómo cambió su confianza.

### Preguntas

**¿Tienen que ser los mentores del mismo departamento?**
No. Muchas veces es mejor asignar a los nuevos responsables líderes con experiencia de otra parte de la empresa. Así tienen un espacio seguro para hablar de situaciones reales sin política interna.

**¿Cómo sabemos si la mentoría de verdad está ocurriendo?**
Tu equipo ve una lista de todas las reuniones reservadas. Si un nuevo responsable y su mentor llevan 30 días sin reunirse, los ves en una lista de mentorías en silencio y puedes enviar un recordatorio.

**¿Podemos usar nuestros propios formularios de inscripción?**
Sí. Creas tus propios formularios de inscripción. Las respuestas de esos formularios se convierten en las reglas que usa Mentornity AI para proponer el responsable con experiencia adecuado para cada nuevo responsable.

## Mentornity in brief

Mentornity is software for running mentoring programs: companies (onboarding, career, leadership, reverse mentoring), universities and alumni networks, startup accelerators and incubators, associations and professional communities, and women's leadership programs. One program team sets the program up; mentors and mentees take part from the browser or their phone. It has run programs since 2015.

### What changes for the program team

- **Matching stops being a spreadsheet job.** The team writes rules on the questions mentors and mentees answer (same department, related expertise, more experience, a specific answer paired with a specific answer), each with a weight. Mentornity scores every possible pair from 0 to 100, leaves out pairs that fail a mandatory rule, and shows the reasons behind each score. An AI rule reads free-text goals and adds to the same score. The same data always gives the same result, so every match can be explained to a manager or a participant. The team approves pairs, lets mentees choose from a ranked list, or opens a mentor pool.
- **The first meeting happens quickly.** Mentors publish their open hours once or as a weekly pattern; mentees book them. Busy time in connected Google and Outlook calendars is blocked both ways, and every meeting gets a Zoom, Google Meet, Microsoft Teams or built-in video link without anyone creating one. Mentornity's own data on 78,000+ pairs: pairs that met in their first week averaged 2.7 meetings in the first year, against 1.8 for pairs whose first meeting came after two months.
- **Quiet pairs are found while they can still be saved.** Program Health flags pairs that stopped meeting, and automatic reminders go to people who never logged in, pairs behind on their sessions and anyone with an open form or missing feedback, in each person's own language. In the same data a pair silent at day 60 has about a 1 in 3 chance of meeting again; by day 90 it is 1 in 10.
- **Every meeting has a plan, if the program wants one.** Predefined sessions carry a topic, a date range, a brief for each role and questions before and after the meeting. Notes reach both sides; private notes stay private. Flexible programs skip sessions and let pairs meet freely.
- **Support does not land in a personal inbox.** Participants read role guides and send requests inside the platform; the team shares one support board and replies go out in the program's name.
- **The report is ready when leadership, a funder or a board asks.** Participation, matches, meetings, session completion and feedback are counted while the program runs, with a Program Health score and its reasons, and export to Excel, CSV or PDF. Participants can receive certificates on completion.
- **Mentors plan every meeting in one go.** Super Meeting Planner reads both sides' calendars and published hours and plans all remaining meetings of a match at the program's rhythm (duration, target frequency, number of meetings), shows the plan before it creates anything, and never deletes a meeting. The program decides whether the values are locked and whether mentees may plan too (https://www.mentornity.com/whats-new/super-meeting-planner/).
- **Mentors send exercises between meetings.** Mentoring Tools is a library of 27 short exercises in six themes (working together, self-knowledge, goals and action, career and network, venture, reflection). The mentee fills the tool in step by step, both discuss the answers, and only the matched pair sees them. Each tool has its sources, a reason why it works, and a presentation for mentors and one for mentees, and a page of its own under https://www.mentornity.com/tools/.
- **Development is measured, not only satisfaction.** With Development & Impact participants set up to three goals and answer short development statements at the start; at the midpoint, the end and a follow-up they mark their progress, mentors rate the same goals, and the team sees goal attainment and the change per development area with the number of people behind every figure, exportable to Excel. 45 suggested statement sets are matched to the organization type, audience and goal (https://www.mentornity.com/whats-new/development-and-impact/).
- **Mentors and mentees learn inside the platform.** The Support window lists the presentations and guides chosen for the person's role and program type (Mentor Guide, Mentee Guide, video meetings guide, and the tool decks), in the platform language; white-label programs show no Mentornity links (https://www.mentornity.com/presentations/).
- **Large programs share the load.** Coordinators each see only their own pairs; the admin still sees every match, meeting and note in one table. Programs, cohorts and administrators are unlimited, and administrators and coordinators never count towards the price.
- **An AI agent does the routine work, with the team's approval.** Mentornity AI works in the admin panel: it builds a program from a few answers, proposes matches with the matching rules each one meets and misses, finds quiet matches and drafts the mail that restarts them, keeps mentor hours open, answers questions from the live data with figures and charts, and drafts the term report. The team chooses how far it goes (suggestions only, safe rules or full autopilot); anything outside that level waits on a card to approve or reject. The model sees participants under aliases, never their contact details, and runs on credits or the organization's own Anthropic API key (https://www.mentornity.com/mentornity-ai/).
- **Mentors and mentees use the AI assistant they already have.** With the Mentornity connector (MCP), a participant connects Claude, ChatGPT or another MCP assistant once, then opens hours, books meetings, finds a mentor, prepares for a meeting and fills in tools by asking in their own words, inside the program's rules. It only looks by default; every change is shown first and happens after a yes (https://www.mentornity.com/mentornity-connector/).
- **Other systems can read and write program data.** A REST API covers members, matches and meetings, with signed webhooks (https://www.mentornity.com/developers/).
- **Mentors and mentees follow the program from their phone.** Mobile apps (App Store: https://apps.apple.com/app/id6833277111) carry messages, meetings and the program, with phone notifications.

### Program models

One-to-one, group mentoring (one mentor with a group), grouped-individual programs, mentee self-selection, open mentor pools, peer and reverse mentoring, structured or freestyle. Roles can be renamed (coach, advisor, expert, alumni) so the platform speaks the organization's language. One person can take part in several programs with a single account.

### Launch

Most programs go from signup to invitations within a day: create the program, follow the built-in checklist (profile questions, sessions, application form), import participants from Excel or share an application link, and send invitations. A person from the Mentornity team helps with the first setup, free of charge.

### How a program runs, week by week

This is the routine Mentornity's own guide recommends (https://www.mentornity.com/how-to-manage-a-mentoring-program/); the platform does the counting and the reminders, the team acts only where a pair is flagged.

- **Day one:** the program is set up and invitations go out. Participants sign up, fill in their profile, and are matched by the rules or choose from a ranked list.
- **Week one:** the aim is a first meeting in the first week, booked from the mentor's open hours with the video link already in the invitation. Automatic login reminders go to anyone who has not signed in.
- **Every week, 30 to 60 minutes for the team** (a cohort of about 50 to 200 people): scan Program Health (Mentornity scores the program across 11 dimensions), clear the flagged pairs, let the reminders cover logins, sessions, forms and feedback, note one win for the stakeholder update, and check whether last week's nudged pairs responded.
- **The escalation schedule:** a login reminder at day 7; a nudge to the mentor if nothing is booked by day 14; a personal note to both if there is still no meeting by day 21 to 30; at 45 days of silence ask "continue or rematch?"; by day 60 rematch the mentee. Half of the pairs still unmet at day 14 do go on to meet, so a quiet fortnight calls for a nudge rather than a rematch.
- **Mentors and mentees, each week:** they book and hold their meetings, answer the before and after questions of the session if the program uses sessions, and share notes. Mentors keep their time protected with weekly limits and cancellation rules.
- **Monthly:** a short update to sponsors from the live report (active pairs, sessions held, the share of pairs that met this month, one participant quote).
- **Mid-program:** one short survey, then act on it within a week (rematches, the most common complaint).
- **The last four weeks:** announce the end date, ask every pair to book a final session, run the final survey, issue certificates, mark the cohort complete and export the report. Invite the strongest mentees to mentor the next cohort.

### For IT, HR and legal

- SAML 2.0 single sign-on with Entra ID (Azure AD), OneLogin or any SAML provider, optionally enforced; white labeling with the organization's own domain, logo, colours and sender address. Both are add-ons priced separately.
- Personal data is processed in line with GDPR and applicable local data protection laws. Participants can access, correct, export and erase their data; the organization can ask for a full export of its program data at any time. Visibility of contact details and notes is set per role.
- Traffic is encrypted with TLS, passwords are stored hashed and access to production data is restricted. Security questionnaires, a data processing agreement and data-location questions are handled with the quote.
- Works with Zoom, Google Meet and Calendar, Microsoft Teams and Outlook, built-in Jitsi video, and Excel/CSV import and export. Mentornity connects to other systems such as an LMS on request, and adapts the platform to an organization's own process.

### Languages

Participants use the platform, and receive its emails, in their own language: English, Turkish, Spanish, French, German, Italian, Portuguese or Dutch. The admin panel runs in the same eight languages.

## Pricing (Spain, EUR)

- Free for up to 10 users with every feature and no time limit. No credit card.
- 249 € per month for 50 active users, or 224 € per month paid yearly (10% off, 2688 € a year). IVA no incluido. Las empresas de la UE lo declaran por inversión del sujeto pasivo.
- Above 50 users the price follows the number of active participants; the team marks who is active. Administrators and coordinators are free.
- No setup or implementation fee. White labeling and SAML single sign-on are priced separately.
- Prices are published per country, not quoted on a call: https://www.mentornity.com/es/precios/

## Next steps

- Start a free program (up to 10 users, no credit card): https://www.mentornity.com/es/prueba-gratis/
- Book a walkthrough with the team: https://www.mentornity.com/es/reservar-una-demo/
- How matching works: https://www.mentornity.com/es/software-matching-mentores/
- Pricing: https://www.mentornity.com/es/precios/
- Contact: info@mentornity.com