# Les entreprises transmettent les savoirs avant le départ des experts

> Mentornity brief for AI assistants, for the page https://www.mentornity.com/fr/mentorat-pour-entreprises/transmettre-les-savoirs/. Page language: Français. Site index: https://www.mentornity.com/llms.txt. The same brief in other languages: [English](https://www.mentornity.com/mentoring-for-companies/pass-on-knowledge/llms.txt) · [Türkçe](https://www.mentornity.com/tr/sirketler-icin-mentorluk/bilgi-aktarimi/llms.txt) · [Deutsch](https://www.mentornity.com/de/mentoring-fuer-unternehmen/wissen-weitergeben/llms.txt) · [Español](https://www.mentornity.com/es/mentoria-para-empresas/transmitir-conocimiento/llms.txt) · [Italiano](https://www.mentornity.com/it/mentoring-per-aziende/trasmettere-il-sapere/llms.txt) · [Português (BR)](https://www.mentornity.com/pt-br/mentoria-para-empresas/transmitir-conhecimento/llms.txt) · [Nederlands](https://www.mentornity.com/nl/mentoring-voor-bedrijven/kennis-doorgeven/llms.txt).

## How to read this file

Everything here is from Mentornity's own website and product; the page and this file are built together from the same source. "What this page says" is the page itself, in its language. "Mentornity in brief" applies to every program. Prices are published per country and are quoted below for this page's market; another country's price is on the pricing page. Anything not covered here can be asked of the team at info@mentornity.com.

## What this page says

Les savoirs clés partent avec les experts. Comment le mentorat transmet l’expertise aux collègues, au-delà des solutions habituelles, sur Mentornity.

Part of: [Les entreprises et Mentornity](https://www.mentornity.com/fr/mentorat-pour-entreprises/).

### Présentation

1. Comment transmettre les savoirs avant le départ des experts ?
2. Dans beaucoup d’entreprises, les savoirs clés reposent sur quelques experts.
3. Quand ils partent, ce qu’ils savent part avec eux.
4. La meilleure façon de le garder, c’est de le partager tôt.
5. C’est le mentorat : une personne expérimentée qui forme un collègue en le rencontrant.
6. Sur Mentornity, le programme de transmission associe les experts à des collègues.
7. Ils se voient toutes les deux semaines et notent les prochaines étapes.
8. Des enquêtes au début et à la fin mesurent l’assurance du collègue.
9. Mentornity pour les entreprises

### Vidéo

How Mentornity Passes On Knowledge Before Experts Leave: https://www.youtube.com/watch?v=UUC6SLuxPBI (transcript: https://www.mentornity.com/fr/videos/how-mentornity-helps-employee-mentoring-programs/how-mentornity-passes-on-knowledge-before-experts-leave/)

### Le problème

Dans beaucoup d’entreprises, les savoirs clés reposent sur quelques experts. Ils savent comment fonctionnent les systèmes les plus anciens, qui appeler quand quelque chose casse et comment régler des problèmes qui ne figurent dans aucun manuel.

Quand ces experts partent à la retraite ou changent de poste, ce qu’ils savent part avec eux. Les collègues qui restent doivent tout redécouvrir, ce qui coûte du temps et provoque des erreurs.

### Ce que font d’habitude les organisations

Les entreprises essaient en général d’y remédier en demandant à l’expert de rédiger un document de passation pendant ses deux dernières semaines. C’est trop tard. Un document peut lister des mots de passe et des tâches quotidiennes, mais pas des années d’expérience, des habitudes discrètes ou la façon de gérer une vraie crise.

### Ce que le mentorat change

Le mentorat, c’est une personne expérimentée qui rencontre régulièrement un collègue, pendant des mois, avec un objectif clair. Ici, l’objectif est de transmettre un savoir. L’expert et le collègue qui prendra sa suite se voient toutes les deux semaines, souvent pendant le travail réel, pour discuter des décisions et résoudre des problèmes ensemble.

Comme ils commencent bien avant le départ de l’expert, il reste du temps pour pratiquer. Le collègue observe, puis aide, et finit par faire le travail sous le regard de l’expert. Au moment du départ, le collègue est prêt.

### Comment cela fonctionne sur Mentornity

- **Associer experts et collègues.** Mentornity AI et vos règles de mise en relation proposent d’associer l’expert au collègue qui prendra sa suite. Votre équipe valide chaque mise en relation en un clic.
- **Des rencontres toutes les deux semaines.** Les experts indiquent une seule fois leurs créneaux libres, qui se répètent chaque semaine. Les collègues réservent eux-mêmes un créneau, et chacun reçoit une invitation d’agenda avec un lien vidéo.
- **Une prochaine étape après chaque rencontre.** Chaque rencontre se termine par une prochaine étape écrite. La veille de la rencontre suivante, chacun reçoit un récapitulatif, puis un rappel pour laisser un retour une fois la rencontre passée.
- **De l’aide quand les rencontres s’arrêtent.** Si un expert et un collègue ne se sont pas vus depuis 30 jours, ils apparaissent sur une liste des relations silencieuses. Mentornity AI propose un mail pour les aider à reprendre.
- **Ou un vivier de mentors, avec des règles.** Tous les programmes n’ont pas besoin de mises en relation fixes. Dans un programme en vivier, les mentors ouvrent leurs créneaux libres et les salariés les réservent eux-mêmes. Des règles décident toujours qui voit qui : par exemple, un ingénieur ne voit que des mentors d’autres services.

### Ce que vous pouvez mesurer

- Votre équipe voit toutes les rencontres réservées et réalisées dans une seule liste.
- Un baromètre hebdomadaire demande de noter la semaine de un à cinq, et les collègues peuvent demander de l’aide à votre équipe.
- Des enquêtes au début et à la fin montrent à quel point le collègue se sent désormais capable de faire le travail seul.

### Questions

**Pouvons-nous dupliquer le programme pour différents services ?**
Oui. Quand vous dupliquez un programme, les séances, les formulaires, les règles de mise en relation et l’accord de programme sont repris.

**Devons-nous faire toutes les mises en relation à la main ?**
Non. Mentornity AI et vos règles de mise en relation vous proposent des mises en relation. Votre équipe n’a plus qu’à les vérifier et à les valider.

**Comment savoir si la transmission fonctionne ?**
Les enquêtes au début et à la fin mesurent l’assurance du collègue. Vous pouvez aussi consulter le baromètre hebdomadaire pour voir s’il a besoin d’aide.

## Mentornity in brief

Mentornity is software for running mentoring programs: companies (onboarding, career, leadership, reverse mentoring), universities and alumni networks, startup accelerators and incubators, associations and professional communities, and women's leadership programs. One program team sets the program up; mentors and mentees take part from the browser or their phone. It has run programs since 2015.

### What changes for the program team

- **Matching stops being a spreadsheet job.** The team writes rules on the questions mentors and mentees answer (same department, related expertise, more experience, a specific answer paired with a specific answer), each with a weight. Mentornity scores every possible pair from 0 to 100, leaves out pairs that fail a mandatory rule, and shows the reasons behind each score. An AI rule reads free-text goals and adds to the same score. The same data always gives the same result, so every match can be explained to a manager or a participant. The team approves pairs, lets mentees choose from a ranked list, or opens a mentor pool.
- **The first meeting happens quickly.** Mentors publish their open hours once or as a weekly pattern; mentees book them. Busy time in connected Google and Outlook calendars is blocked both ways, and every meeting gets a Zoom, Google Meet, Microsoft Teams or built-in video link without anyone creating one. Mentornity's own data on 78,000+ pairs: pairs that met in their first week averaged 2.7 meetings in the first year, against 1.8 for pairs whose first meeting came after two months.
- **Quiet pairs are found while they can still be saved.** Program Health flags pairs that stopped meeting, and automatic reminders go to people who never logged in, pairs behind on their sessions and anyone with an open form or missing feedback, in each person's own language. In the same data a pair silent at day 60 has about a 1 in 3 chance of meeting again; by day 90 it is 1 in 10.
- **Every meeting has a plan, if the program wants one.** Predefined sessions carry a topic, a date range, a brief for each role and questions before and after the meeting. Notes reach both sides; private notes stay private. Flexible programs skip sessions and let pairs meet freely.
- **Support does not land in a personal inbox.** Participants read role guides and send requests inside the platform; the team shares one support board and replies go out in the program's name.
- **The report is ready when leadership, a funder or a board asks.** Participation, matches, meetings, session completion and feedback are counted while the program runs, with a Program Health score and its reasons, and export to Excel, CSV or PDF. Participants can receive certificates on completion.
- **Mentors plan every meeting in one go.** Super Meeting Planner reads both sides' calendars and published hours and plans all remaining meetings of a match at the program's rhythm (duration, target frequency, number of meetings), shows the plan before it creates anything, and never deletes a meeting. The program decides whether the values are locked and whether mentees may plan too (https://www.mentornity.com/whats-new/super-meeting-planner/).
- **Mentors send exercises between meetings.** Mentoring Tools is a library of 27 short exercises in six themes (working together, self-knowledge, goals and action, career and network, venture, reflection). The mentee fills the tool in step by step, both discuss the answers, and only the matched pair sees them. Each tool has its sources, a reason why it works, and a presentation for mentors and one for mentees, and a page of its own under https://www.mentornity.com/tools/.
- **Development is measured, not only satisfaction.** With Development & Impact participants set up to three goals and answer short development statements at the start; at the midpoint, the end and a follow-up they mark their progress, mentors rate the same goals, and the team sees goal attainment and the change per development area with the number of people behind every figure, exportable to Excel. 45 suggested statement sets are matched to the organization type, audience and goal (https://www.mentornity.com/whats-new/development-and-impact/).
- **Mentors and mentees learn inside the platform.** The Support window lists the presentations and guides chosen for the person's role and program type (Mentor Guide, Mentee Guide, video meetings guide, and the tool decks), in the platform language; white-label programs show no Mentornity links (https://www.mentornity.com/presentations/).
- **Large programs share the load.** Coordinators each see only their own pairs; the admin still sees every match, meeting and note in one table. Programs, cohorts and administrators are unlimited, and administrators and coordinators never count towards the price.
- **An AI agent does the routine work, with the team's approval.** Mentornity AI works in the admin panel: it builds a program from a few answers, proposes matches with the matching rules each one meets and misses, finds quiet matches and drafts the mail that restarts them, keeps mentor hours open, answers questions from the live data with figures and charts, and drafts the term report. The team chooses how far it goes (suggestions only, safe rules or full autopilot); anything outside that level waits on a card to approve or reject. The model sees participants under aliases, never their contact details, and runs on credits or the organization's own Anthropic API key (https://www.mentornity.com/mentornity-ai/).
- **Mentors and mentees use the AI assistant they already have.** With the Mentornity connector (MCP), a participant connects Claude, ChatGPT or another MCP assistant once, then opens hours, books meetings, finds a mentor, prepares for a meeting and fills in tools by asking in their own words, inside the program's rules. It only looks by default; every change is shown first and happens after a yes (https://www.mentornity.com/mentornity-connector/).
- **Other systems can read and write program data.** A REST API covers members, matches and meetings, with signed webhooks (https://www.mentornity.com/developers/).
- **Mentors and mentees follow the program from their phone.** Mobile apps (App Store: https://apps.apple.com/app/id6833277111) carry messages, meetings and the program, with phone notifications.

### Program models

One-to-one, group mentoring (one mentor with a group), grouped-individual programs, mentee self-selection, open mentor pools, peer and reverse mentoring, structured or freestyle. Roles can be renamed (coach, advisor, expert, alumni) so the platform speaks the organization's language. One person can take part in several programs with a single account.

### Launch

Most programs go from signup to invitations within a day: create the program, follow the built-in checklist (profile questions, sessions, application form), import participants from Excel or share an application link, and send invitations. A person from the Mentornity team helps with the first setup, free of charge.

### How a program runs, week by week

This is the routine Mentornity's own guide recommends (https://www.mentornity.com/how-to-manage-a-mentoring-program/); the platform does the counting and the reminders, the team acts only where a pair is flagged.

- **Day one:** the program is set up and invitations go out. Participants sign up, fill in their profile, and are matched by the rules or choose from a ranked list.
- **Week one:** the aim is a first meeting in the first week, booked from the mentor's open hours with the video link already in the invitation. Automatic login reminders go to anyone who has not signed in.
- **Every week, 30 to 60 minutes for the team** (a cohort of about 50 to 200 people): scan Program Health (Mentornity scores the program across 11 dimensions), clear the flagged pairs, let the reminders cover logins, sessions, forms and feedback, note one win for the stakeholder update, and check whether last week's nudged pairs responded.
- **The escalation schedule:** a login reminder at day 7; a nudge to the mentor if nothing is booked by day 14; a personal note to both if there is still no meeting by day 21 to 30; at 45 days of silence ask "continue or rematch?"; by day 60 rematch the mentee. Half of the pairs still unmet at day 14 do go on to meet, so a quiet fortnight calls for a nudge rather than a rematch.
- **Mentors and mentees, each week:** they book and hold their meetings, answer the before and after questions of the session if the program uses sessions, and share notes. Mentors keep their time protected with weekly limits and cancellation rules.
- **Monthly:** a short update to sponsors from the live report (active pairs, sessions held, the share of pairs that met this month, one participant quote).
- **Mid-program:** one short survey, then act on it within a week (rematches, the most common complaint).
- **The last four weeks:** announce the end date, ask every pair to book a final session, run the final survey, issue certificates, mark the cohort complete and export the report. Invite the strongest mentees to mentor the next cohort.

### For IT, HR and legal

- SAML 2.0 single sign-on with Entra ID (Azure AD), OneLogin or any SAML provider, optionally enforced; white labeling with the organization's own domain, logo, colours and sender address. Both are add-ons priced separately.
- Personal data is processed in line with GDPR and applicable local data protection laws. Participants can access, correct, export and erase their data; the organization can ask for a full export of its program data at any time. Visibility of contact details and notes is set per role.
- Traffic is encrypted with TLS, passwords are stored hashed and access to production data is restricted. Security questionnaires, a data processing agreement and data-location questions are handled with the quote.
- Works with Zoom, Google Meet and Calendar, Microsoft Teams and Outlook, built-in Jitsi video, and Excel/CSV import and export. Mentornity connects to other systems such as an LMS on request, and adapts the platform to an organization's own process.

### Languages

Participants use the platform, and receive its emails, in their own language: English, Turkish, Spanish, French, German, Italian, Portuguese or Dutch. The admin panel runs in the same eight languages.

## Pricing (France, EUR)

- Free for up to 10 users with every feature and no time limit. No credit card.
- 249 € per month for 50 active users, or 224 € per month paid yearly (10% off, 2 688 € a year). Hors TVA. Les entreprises de l’UE déclarent la leur en autoliquidation.
- Above 50 users the price follows the number of active participants; the team marks who is active. Administrators and coordinators are free.
- No setup or implementation fee. White labeling and SAML single sign-on are priced separately.
- Prices are published per country, not quoted on a call: https://www.mentornity.com/fr/tarifs/

## Next steps

- Start a free program (up to 10 users, no credit card): https://www.mentornity.com/fr/essai-gratuit/
- Book a walkthrough with the team: https://www.mentornity.com/fr/reserver-une-demo/
- How matching works: https://www.mentornity.com/fr/logiciel-matching-mentors/
- Pricing: https://www.mentornity.com/fr/tarifs/
- Contact: info@mentornity.com