# Bedrijven geven kennis door voordat experts vertrekken

> Mentornity brief for AI assistants, for the page https://www.mentornity.com/nl/mentoring-voor-bedrijven/kennis-doorgeven/. Page language: Nederlands. Site index: https://www.mentornity.com/llms.txt. The same brief in other languages: [English](https://www.mentornity.com/mentoring-for-companies/pass-on-knowledge/llms.txt) · [Türkçe](https://www.mentornity.com/tr/sirketler-icin-mentorluk/bilgi-aktarimi/llms.txt) · [Français](https://www.mentornity.com/fr/mentorat-pour-entreprises/transmettre-les-savoirs/llms.txt) · [Deutsch](https://www.mentornity.com/de/mentoring-fuer-unternehmen/wissen-weitergeben/llms.txt) · [Español](https://www.mentornity.com/es/mentoria-para-empresas/transmitir-conocimiento/llms.txt) · [Italiano](https://www.mentornity.com/it/mentoring-per-aziende/trasmettere-il-sapere/llms.txt) · [Português (BR)](https://www.mentornity.com/pt-br/mentoria-para-empresas/transmitir-conhecimento/llms.txt).

## How to read this file

Everything here is from Mentornity's own website and product; the page and this file are built together from the same source. "What this page says" is the page itself, in its language. "Mentornity in brief" applies to every program. Prices are published per country and are quoted below for this page's market; another country's price is on the pricing page. Anything not covered here can be asked of the team at info@mentornity.com.

## What this page says

Belangrijke kennis vertrekt met de experts. Hoe bedrijven daar meestal mee omgaan en hoe mentoring expertise aan collega's overdraagt, op Mentornity.

Part of: [Bedrijven en Mentornity](https://www.mentornity.com/nl/mentoring-voor-bedrijven/).

### Presentatie

1. Hoe geven bedrijven kennis door voordat experts vertrekken?
2. In veel bedrijven zit belangrijke kennis bij een paar experts.
3. Als zij vertrekken, gaat wat ze weten met hen mee.
4. De beste manier om het te behouden is het vroeg te delen.
5. Dat is mentoring: een ervaren persoon leert een collega het vak.
6. Op Mentornity koppelt het kennisoverdrachtprogramma experts aan collega's.
7. Ze spreken elkaar elke twee weken en schrijven volgende stappen op.
8. Vragenlijsten bij begin en eind tonen hoe zeker de collega zich voelt.
9. Mentornity voor bedrijven

### Video

How Mentornity Passes On Knowledge Before Experts Leave: https://www.youtube.com/watch?v=UUC6SLuxPBI (transcript: https://www.mentornity.com/nl/videos/how-mentornity-helps-employee-mentoring-programs/how-mentornity-passes-on-knowledge-before-experts-leave/)

### Het probleem

In veel bedrijven zit belangrijke kennis bij een paar experts. Zij weten hoe de oudste systemen werken, wie je belt als er iets kapotgaat en hoe je problemen oplost die in geen enkele handleiding staan.

Als die experts met pensioen gaan of een nieuwe baan nemen, gaat wat ze weten met hen mee. De collega's die achterblijven, moeten alles opnieuw uitzoeken, en dat kost tijd en leidt tot fouten.

### Hoe organisaties dit meestal aanpakken

Bedrijven proberen dit meestal op te lossen door de expert in de laatste twee weken een overdrachtsdocument te laten schrijven. Dat is te laat. Een document kan wachtwoorden en dagelijkse taken opsommen, maar geen jaren ervaring, stille gewoontes of de aanpak van een echte crisis vastleggen.

### Hoe mentoring dit oplost

Mentoring betekent dat een ervaren persoon een collega regelmatig spreekt, maandenlang, met een duidelijk doel. Het doel is hier kennis doorgeven. De expert en de collega die het overneemt, spreken elkaar elke twee weken, vaak tijdens echt werk, om beslissingen te bespreken en samen problemen op te lossen.

Omdat ze lang voor het vertrek van de expert beginnen, is er tijd om te oefenen. De collega kijkt eerst mee, helpt dan, en doet ten slotte het werk terwijl de expert meekijkt. Als de expert vertrekt, is de collega er klaar voor.

### Hoe het werkt op Mentornity

- **Experts en collega's koppelen.** Mentornity AI en je matchingregels stellen een koppeling voor tussen de expert en de collega die het overneemt. Je team keurt elke koppeling met één klik goed.
- **Elke twee weken een gesprek.** Experts stellen hun vrije uren één keer in, en die komen elke week terug. Collega's boeken zelf een tijdslot, en beiden krijgen een agenda-uitnodiging met een videolink.
- **Na elk gesprek een volgende stap.** Elk gesprek eindigt met een opgeschreven volgende stap. De avond voor het volgende gesprek krijgt iedereen een overzicht, en daarna volgt een herinnering om feedback te geven.
- **Hulp als gesprekken stoppen.** Hebben een expert en collega elkaar 30 dagen niet gesproken, dan verschijnen ze op een lijst met stille koppelingen. Mentornity AI stelt een e-mail voor om hen weer op gang te helpen.
- **Of een mentorpool, met regels.** Niet elk programma heeft vaste koppelingen nodig. In een poolprogramma zetten mentoren hun vrije uren open en boeken medewerkers die zelf. Regels bepalen nog steeds wie wie te zien krijgt: een engineer ziet bijvoorbeeld alleen mentoren van andere afdelingen.

### Wat je kunt meten

- Je team ziet elk geboekt en afgerond gesprek in één lijst.
- Een wekelijkse polsslag vraagt hoe de week ging, met een score van één tot vijf, en collega's kunnen je team om hulp vragen.
- Vragenlijsten aan het begin en aan het eind laten zien hoe zeker de collega zich nu voelt om het werk alleen te doen.

### Vragen

**Kunnen we het programma kopiëren voor andere afdelingen?**
Ja. Als je een programma kopieert, gaan de sessies, formulieren, matchingregels en de programmaovereenkomst mee.

**Moeten we iedereen met de hand koppelen?**
Nee. Mentornity AI en je matchingregels stellen koppelingen voor. Je team hoeft ze alleen te bekijken en goed te keuren.

**Hoe weten we of de kennisoverdracht werkt?**
De vragenlijsten aan het begin en aan het eind meten hoe zeker de collega zich voelt. Je kunt ook de wekelijkse polsslag bekijken om te zien of er hulp nodig is.

## Mentornity in brief

Mentornity is software for running mentoring programs: companies (onboarding, career, leadership, reverse mentoring), universities and alumni networks, startup accelerators and incubators, associations and professional communities, and women's leadership programs. One program team sets the program up; mentors and mentees take part from the browser or their phone. It has run programs since 2015.

### What changes for the program team

- **Matching stops being a spreadsheet job.** The team writes rules on the questions mentors and mentees answer (same department, related expertise, more experience, a specific answer paired with a specific answer), each with a weight. Mentornity scores every possible pair from 0 to 100, leaves out pairs that fail a mandatory rule, and shows the reasons behind each score. An AI rule reads free-text goals and adds to the same score. The same data always gives the same result, so every match can be explained to a manager or a participant. The team approves pairs, lets mentees choose from a ranked list, or opens a mentor pool.
- **The first meeting happens quickly.** Mentors publish their open hours once or as a weekly pattern; mentees book them. Busy time in connected Google and Outlook calendars is blocked both ways, and every meeting gets a Zoom, Google Meet, Microsoft Teams or built-in video link without anyone creating one. Mentornity's own data on 78,000+ pairs: pairs that met in their first week averaged 2.7 meetings in the first year, against 1.8 for pairs whose first meeting came after two months.
- **Quiet pairs are found while they can still be saved.** Program Health flags pairs that stopped meeting, and automatic reminders go to people who never logged in, pairs behind on their sessions and anyone with an open form or missing feedback, in each person's own language. In the same data a pair silent at day 60 has about a 1 in 3 chance of meeting again; by day 90 it is 1 in 10.
- **Every meeting has a plan, if the program wants one.** Predefined sessions carry a topic, a date range, a brief for each role and questions before and after the meeting. Notes reach both sides; private notes stay private. Flexible programs skip sessions and let pairs meet freely.
- **Support does not land in a personal inbox.** Participants read role guides and send requests inside the platform; the team shares one support board and replies go out in the program's name.
- **The report is ready when leadership, a funder or a board asks.** Participation, matches, meetings, session completion and feedback are counted while the program runs, with a Program Health score and its reasons, and export to Excel, CSV or PDF. Participants can receive certificates on completion.
- **Mentors plan every meeting in one go.** Super Meeting Planner reads both sides' calendars and published hours and plans all remaining meetings of a match at the program's rhythm (duration, target frequency, number of meetings), shows the plan before it creates anything, and never deletes a meeting. The program decides whether the values are locked and whether mentees may plan too (https://www.mentornity.com/whats-new/super-meeting-planner/).
- **Mentors send exercises between meetings.** Mentoring Tools is a library of 27 short exercises in six themes (working together, self-knowledge, goals and action, career and network, venture, reflection). The mentee fills the tool in step by step, both discuss the answers, and only the matched pair sees them. Each tool has its sources, a reason why it works, and a presentation for mentors and one for mentees, and a page of its own under https://www.mentornity.com/tools/.
- **Development is measured, not only satisfaction.** With Development & Impact participants set up to three goals and answer short development statements at the start; at the midpoint, the end and a follow-up they mark their progress, mentors rate the same goals, and the team sees goal attainment and the change per development area with the number of people behind every figure, exportable to Excel. 45 suggested statement sets are matched to the organization type, audience and goal (https://www.mentornity.com/whats-new/development-and-impact/).
- **Mentors and mentees learn inside the platform.** The Support window lists the presentations and guides chosen for the person's role and program type (Mentor Guide, Mentee Guide, video meetings guide, and the tool decks), in the platform language; white-label programs show no Mentornity links (https://www.mentornity.com/presentations/).
- **Large programs share the load.** Coordinators each see only their own pairs; the admin still sees every match, meeting and note in one table. Programs, cohorts and administrators are unlimited, and administrators and coordinators never count towards the price.
- **An AI agent does the routine work, with the team's approval.** Mentornity AI works in the admin panel: it builds a program from a few answers, proposes matches with the matching rules each one meets and misses, finds quiet matches and drafts the mail that restarts them, keeps mentor hours open, answers questions from the live data with figures and charts, and drafts the term report. The team chooses how far it goes (suggestions only, safe rules or full autopilot); anything outside that level waits on a card to approve or reject. The model sees participants under aliases, never their contact details, and runs on credits or the organization's own Anthropic API key (https://www.mentornity.com/mentornity-ai/).
- **Mentors and mentees use the AI assistant they already have.** With the Mentornity connector (MCP), a participant connects Claude, ChatGPT or another MCP assistant once, then opens hours, books meetings, finds a mentor, prepares for a meeting and fills in tools by asking in their own words, inside the program's rules. It only looks by default; every change is shown first and happens after a yes (https://www.mentornity.com/mentornity-connector/).
- **Other systems can read and write program data.** A REST API covers members, matches and meetings, with signed webhooks (https://www.mentornity.com/developers/).
- **Mentors and mentees follow the program from their phone.** Mobile apps (App Store: https://apps.apple.com/app/id6833277111) carry messages, meetings and the program, with phone notifications.

### Program models

One-to-one, group mentoring (one mentor with a group), grouped-individual programs, mentee self-selection, open mentor pools, peer and reverse mentoring, structured or freestyle. Roles can be renamed (coach, advisor, expert, alumni) so the platform speaks the organization's language. One person can take part in several programs with a single account.

### Launch

Most programs go from signup to invitations within a day: create the program, follow the built-in checklist (profile questions, sessions, application form), import participants from Excel or share an application link, and send invitations. A person from the Mentornity team helps with the first setup, free of charge.

### How a program runs, week by week

This is the routine Mentornity's own guide recommends (https://www.mentornity.com/how-to-manage-a-mentoring-program/); the platform does the counting and the reminders, the team acts only where a pair is flagged.

- **Day one:** the program is set up and invitations go out. Participants sign up, fill in their profile, and are matched by the rules or choose from a ranked list.
- **Week one:** the aim is a first meeting in the first week, booked from the mentor's open hours with the video link already in the invitation. Automatic login reminders go to anyone who has not signed in.
- **Every week, 30 to 60 minutes for the team** (a cohort of about 50 to 200 people): scan Program Health (Mentornity scores the program across 11 dimensions), clear the flagged pairs, let the reminders cover logins, sessions, forms and feedback, note one win for the stakeholder update, and check whether last week's nudged pairs responded.
- **The escalation schedule:** a login reminder at day 7; a nudge to the mentor if nothing is booked by day 14; a personal note to both if there is still no meeting by day 21 to 30; at 45 days of silence ask "continue or rematch?"; by day 60 rematch the mentee. Half of the pairs still unmet at day 14 do go on to meet, so a quiet fortnight calls for a nudge rather than a rematch.
- **Mentors and mentees, each week:** they book and hold their meetings, answer the before and after questions of the session if the program uses sessions, and share notes. Mentors keep their time protected with weekly limits and cancellation rules.
- **Monthly:** a short update to sponsors from the live report (active pairs, sessions held, the share of pairs that met this month, one participant quote).
- **Mid-program:** one short survey, then act on it within a week (rematches, the most common complaint).
- **The last four weeks:** announce the end date, ask every pair to book a final session, run the final survey, issue certificates, mark the cohort complete and export the report. Invite the strongest mentees to mentor the next cohort.

### For IT, HR and legal

- SAML 2.0 single sign-on with Entra ID (Azure AD), OneLogin or any SAML provider, optionally enforced; white labeling with the organization's own domain, logo, colours and sender address. Both are add-ons priced separately.
- Personal data is processed in line with GDPR and applicable local data protection laws. Participants can access, correct, export and erase their data; the organization can ask for a full export of its program data at any time. Visibility of contact details and notes is set per role.
- Traffic is encrypted with TLS, passwords are stored hashed and access to production data is restricted. Security questionnaires, a data processing agreement and data-location questions are handled with the quote.
- Works with Zoom, Google Meet and Calendar, Microsoft Teams and Outlook, built-in Jitsi video, and Excel/CSV import and export. Mentornity connects to other systems such as an LMS on request, and adapts the platform to an organization's own process.

### Languages

Participants use the platform, and receive its emails, in their own language: English, Turkish, Spanish, French, German, Italian, Portuguese or Dutch. The admin panel runs in the same eight languages.

## Pricing (Netherlands, EUR)

- Free for up to 10 users with every feature and no time limit. No credit card.
- € 249 per month for 50 active users, or € 224 per month paid yearly (10% off, € 2.688 a year). Exclusief btw. Bedrijven in de EU verleggen die zelf.
- Above 50 users the price follows the number of active participants; the team marks who is active. Administrators and coordinators are free.
- No setup or implementation fee. White labeling and SAML single sign-on are priced separately.
- Prices are published per country, not quoted on a call: https://www.mentornity.com/nl/prijzen/

## Next steps

- Start a free program (up to 10 users, no credit card): https://www.mentornity.com/nl/gratis-proberen/
- Book a walkthrough with the team: https://www.mentornity.com/nl/demo-boeken/
- How matching works: https://www.mentornity.com/nl/mentor-matching-software/
- Pricing: https://www.mentornity.com/nl/prijzen/
- Contact: info@mentornity.com