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What this guide covers
What this guide covers
When feedback backfires
Feedback can make things worse
It helps on average, but often hurts when it turns to the person.
The advice ladder
Climb the advice ladder
Ask first, then show options, and only then give your view, labelled as opinion.
Feedback that lifts the bar
Pair a high bar with belief
Name the standard, say you believe they can meet it, then give one fix.
Whose decision it is
Hand every decision back
Customer learning and final calls stay with the founders; your job is the questions.
- Can you call the customer for us? I will help you write the questions.
- Just tell us what to build. What did the last five customers say?
- Should we raise our prices? Your call. What would you test first?
Your own interests
Say your interests out loud
Wanting to invest or sell a service changes the relationship, so say it first.
- You might invest tell the founders and the program
- You sell a related service never pitch it in a session
- You advise a competitor say so before you start
Doing it on Mentornity
Support the team on Mentornity
Reach one founder privately, share what you reviewed, and keep every meeting on record.
Message one founder
Open them from the team profile to write privately.
Attach what you reviewed
Add up to 10 files to a meeting note.
Log a meeting held elsewhere
A call outside the platform can still go on record.
Message one founder
Open them from the team profile to write privately.
Rachel BennettAttach what you reviewed
Add up to 10 files to a meeting note.
Log a meeting held elsewhere
A call outside the platform can still go on record.
Rachel BennettIn your next meeting
End every topic with one question: your call, so what will you do?