Platform Admin panel Program management
New Support System
User support requests, a kanban board, file attachments and a private channel with the software team, all in one place.
Your users send support requests from inside the app, and you manage them on a kanban board. When needed, you reach the software team on the same request.
In-app requests
Users send you requests without leaving the platform.
Kanban tracking
Drag-and-drop management across Pending / In progress / Completed columns.
Identity masking
Your replies reach users under the program name; the panel shows the real author.
File attachments
Files can be attached to requests securely; they are never emailed.
Software team channel
Open a private thread with the software team inside a request; users never see it.
Every step emailed
New requests and replies are emailed to everyone involved, each in their own language.
Where to find it Top bar → Support Requests